Refund policy

Return & Exchange Policy – Crema Skin

We’re committed to offering high-quality skincare products you can trust. Because of the nature of our products and our drop-shipping fulfillment process, please take a moment to review our return and exchange policy below.

Returns
All purchases are final. We do not accept returns or offer refunds once an order has been placed and shipped.
This policy is in place to maintain the safety and integrity of our skincare products.

Exchanges
Exchanges are only available for items that arrive damaged or defective.

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged product and packaging.

Once approved, we’ll send a replacement of the same item, or a comparable substitute if the original is no longer available.

Please Note:

• We are not liable for any allergic reactions or skin sensitivities. We strongly recommend reviewing product descriptions and full ingredient lists before purchasing.

• As we utilize drop-shipping partners, exchange processing times may vary depending on the item and supplier.

Need Assistance?
If you have any questions or concerns about your order, don’t hesitate to contact us. We’re happy to help and will do our best to resolve any issues promptly.